PerTrac Support

Have questions about how to get a task done? Need help with specific product functionality? We’re here to help you get the answers you need.

Client Login

PerTrac Analytics clients can log in here to download software, databases, publisher templates and user manuals as well as gain access to the entire PerTrac Knowledge Base.  If you are a PerTrac Portfolio client, please contact your Account Manager or Request Live Support Now to gain access on PerTrac Client Connect.

PerTrac Global Support

Our Product Support specialists based in the US, UK and Hong Kong are available to provide personalized support by online chat, email or phone.  Live support is available Monday-Friday from 4 am (UK office) to 7 pm (US office) Eastern Standard Time (GMT -5), with limited after hour support available from Hong Kong.

PerTrac Global Training

Whether you need help getting started or want to learn how to use more advanced features, PerTrac clients can choose from a range of training options at no additional charge.